Frequently Asked Questions
Everything you need to know about your LAGOS shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that personalized or final sale items are not eligible for return.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
How should I care for my LAGOS garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, we suggest cold machine washes and air drying for longevity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.